TERMS

CBD products are a food supplement and should not be used as a substitute for a varied diet.

Do not exceed the stated recommended daily dose. Any product statements provided are for information only and do not constitute medical advice or guidance that should be relied on.

Consumers should read product information carefully to ensure they are taking the right amount of CBD, and talk to their physician about any questions or concerns.

 

Payment The
HOVA Ltd receives payment with VISA, VISA Electron, Mastercard and JCB. Payment will only be charged to your account when the item is shipped.

All amounts are in GBP. Pound Sterling and is incl. VAT.

HOVA uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

DELIVERY
HOVA delivers on all weekdays, with orders made before noon. 12:00

Warranty
There is a 2 year warranty under the Buying Act. Our warranty applies to defects in material and / or fabrication.

The complaint does not apply to faults or damage caused by incorrect operation of the product / service.

CORPORATE GOVERNANCE will cover return costs to a reasonable extent.

When returning the right inquiry and complaints are sent to:

HOVA 
602a Kings Rd, London. SW6 2DX

Packages sent on demand are not received.

Refund
If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

Right of withdrawal
14 days full return policy is given on goods purchased in our webshop. 
The period is calculated from the day you receive the order.

You must pay the return costs yourself.

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must within 14 days after returning the shipment.

The notification must be given per mail at hello@fg-cbd.com. In the announcement you must make clear to us that you wish to exercise your right of withdrawal. 

The condition of the goods when you return the goods. You will only be liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature of the goods, the properties and the manner in which it is functioning. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item has been tested in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase you will only receive part or nothing of the purchase amount, depending on the merchandise’s commercial value.

In order to receive the entire purchase amount, you must do the same as you can in a physical store. You must test the item, but do not use it in actual use.

Complaints – overview and links:
If you have a complaint about a product purchased in our Webshop, you can contact the Citizens Advice consumer helpline on 03454 04 05 06

If you are a consumer resident in another EU country, you can state your complaint in the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/ 
If you indicate a complaint here, please provide our E-mail address: hello@fg-cbd.co.uk